Customers are using CP4DS/NPS.
However, this system has many false positive alerts.
The customer has to confirm the alert every time.
If the alert auto-close is emailed, the customer's work is reduced.
|Who would benefit from this IDEA?||Customer|
How should it work?
>Do you have a proposed solution for this problem.
Please send an email when the issues are closed.
>and what would the measurable benefits of the solution be?
The operation of the customer becomes easy. As a result, customer satisfaction is improved and new business is created.
>what are you doing today to work around the problem?(or what else did you try?)
Now, confirmation with WebConsole and commands is required.
|Priority Justification||Currently, there are many false alerts, so the customer is overloaded and dissatisfied. Customers are skeptical of continued use of NPS.|
|Client Name||Bic Camera|
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