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Close notification email for ap issues

Customers are using CP4DS/NPS.

However, this system has many false positive alerts.

The customer has to confirm the alert every time.

If the alert auto-close is emailed, the customer's work is reduced.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 16 2020
  • Under Review
Who would benefit from this IDEA? Customer
How should it work?

>Do you have a proposed solution for this problem.

Please send an email when the issues are closed.

>and what would the measurable benefits of the solution be?

The operation of the customer becomes easy. As a result, customer satisfaction is improved and new business is created.

>what are you doing today to work around the problem?(or what else did you try?)

Now, confirmation with WebConsole and commands is required.

Idea Priority Medium
Priority Justification Currently, there are many false alerts, so the customer is overloaded and dissatisfied. Customers are skeptical of continued use of NPS.
Customer Name Bic Camera
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    21 Jul 02:13am

    Hello

    <Business impact>

    This time, it moved to CP4DS+IPS.

    (Reason for migration: Support for Netezza has expired, so it was necessary to migrate)

    After the system is activated, an alert will be displayed, and some alerts may be ignored, but the administrator visually confirms each time.

    This monitoring requires labor costs.

    (In the system (Netezza) before the migration, the alert was displayed, but the alert so far was not displayed.)

    <Influence of the project>

    From the content described in the business impact, the administrator needs to monitor the email and the management console all day long, and the cost of the administrator costs several million yen per year.

    Customers say it costs too much.

    Therefore, this cost will be reduced by improving the function this time.

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