IBM Data and AI

Welcome to the IBM Data and AI Ideas Portal for Clients!

We welcome and appreciate your feedback on IBM Data and AI Products to help make them even better than they are today!
Before you submit an idea, please perform a search first as a similar idea may have already been reported in the portal. If a related idea is not yet listed, please create a new idea and include with it a description which includes expected behavior as well as why having this feature would improve the service and how it would address your use case.
IBM Employees:
Clients:
  • Our team welcomes any feedback and suggestions you have for improving our offerings / products! This forum allows us to connect your offering / product improvement ideas with IBM product and engineering teams.

  • If you have not registered on this portal please click on the following link and register. To complete registration you will need to open the email you will receive from Aha to confirm your identity. http://ibm.biz/IBM-Data-and-AI-Portal-Register

Additional Information:
  • The shorter URL for this site is: https://ibm.biz/IBM-Data-and-AI-Ideas

  • To view our roadmaps: http://ibm.biz/Data-and-AI-Roadmaps

  • Reminder: This is not the place to submit defects or support needs, please use normal support channel for these cases

  • Please do not use the Ideas Portal for reporting bugs - we ask that you report bugs or issues with the product by contacting IBM support.

Get the username or id of the sender in facebook messenger

Currently you support FB Messenger integration but there doesn't seem to be a way to find out who is interacting with the bot. Since the messages are one-to-one and sit in the sender's and bot (page)'s inbox, it would be great to get a unique id (even a random one) to identify the user and maintain a conversation.

 

Filling the person entity would be nice too - again, since the user's expectation is that they've already given permission to obtain their basic demographic information from facebook.

 

While you're at it 5 minutes timeout after which all context is lost seems to be too short. At least increase it for the standard plan if not for both that and lite.

 

This might also help with GDPR compliance

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 9 2020
  • Submitted
Why is it useful?
Who would benefit from this IDEA? Messenger users - who won't have to keep re-entering information when their inbox shows they've sent it many times
How should it work?
Idea Priority
Priority Justification
Customer Name
  • Attach files

NOTICE TO EU RESIDENTS: per EU Data Protection Policy, if you wish to remove your personal information from the IBM ideas portal, please login to the ideas portal using your previously registered information then change your email to "anonymous@euprivacy.out" and first name to "anonymous" and last name to "anonymous". This will ensure that IBM will not send any emails to you about all idea submissions